Hot Tub Information
The filter in your inflatable hot tub is to catch anything that should not be there, clean them regularly this is very simple to do, and doesn’t take too long, your hot tub delivery operator will perform a demonstration on how to.
Running the filter under cold water is adequate. You can put them in your dishwasher without any cleaning detergent a must, to give them an efficient clean. We recommend cleaning at the end of every use to prevent errors & dirty water making in an unpleasant experience.
Ensure you Shower Before You Getting In
Always shower before using your inflatable hot tub without fail preferbly with swimming attire on to wash off any possible contaminants.
This is very important, as the shower washes off body oils, which will otherwise be washed off by the water in your inflatable hot tub & cause all kinds of issues. The shower will also remove any chemicals on your body, such as deodorant, after shave, perfume, as well as make up. Fake tan must be washed off you would not like brown water & can cause very serious issues.
Make Sure Children Use The Bathroom Before They Get In
We all know with young children can have accidents.
ensure that any children who are going to use the inflatable hot tub go to the toilet before they get in. And get them to get out and visit the toilet if they are going to be in the hot tub for any duration.
Keep The provided Lid On
When you are not using your inflatable hot tub always put the lid on. The reason is to keep out contaminants & more importantly it keeps children safe by not letting them get into the hot tub without supervision.
Be aware of your surroundings, ensure anything around the Inflatable Hot Tub that could potentially cause damage is removed. Surfaces around your Hot Tub contains contaminants that can harm your waters cleanliness causing harm to users, we recommend wearing flip flops or sliders when walking to the Inflatable Hot tub & taking off at the Hot Tub to ensure clean feet before getting in, a Hot Tub with floating grass & all other particles makes your Hot Tub experience an unpleasant experience, ensure keeping the Hot Tub clean is paramount.
Cloudy water is very unhealthy we recommend you do not use when the water turns cloudy but if you follow the guidelines set above you will not experience cloudy water. In the event of cloudy water we advise to empty & refill, simply call us & we will advise you accordingly. Please note a £50 charge will be required in the event of a BouncyBeatz call out due to this issue so please make it vital to ensure cleanliness. We all know children want to play in the Hot Tub & can get quite messy but Hot Tubs are purely for relaxation & must not be treated like a paddling pool this is to ensure a safe experience for your child to prevent conditions such as Folliculitis to read more about Folliculitis please click the following link.
HOW TO DIAGNOSE AND CLEAR LAY Z SPA ERROR CODES
LAY-Z-SPA AIR JET PUMP
We hire hot tubs within Staffordshire & Cheshire All of our LazySpa Hot Tubs use the Lazy Spa Air Jet System.
AIRJET PUMP ERROR CODE 01
Sensor or Water Flow Error. This can happen if the sensor is in the incorrect position. It can also be a result of an electrical fault. The simple solution is to disconnect the pump from the mains. Whilst off, gently hit the side of the pump with the pump in the upright position to reposition the sensor flags. Don't bash it!! Reconnect to the mains and make sure that it is plugged directly into the mains as extension leads cannot cope with the high draw of the pump and should not be used for health and safety reasons
AIR JET PUMP ERROR CODE 02
Water Flow Error. This Lay-Z-Spa pump error is quite common. It is the result of back pressure on the pump unit because of a restriction in water flow. Ordinarily it means that the filter is dirty and needs cleaning or replacing. It can also be caused by excess debris clogging the screens on the tub piping. These can be removed with large pliers, but extreme care needs to be taken to not damage the tub. Also they can be reverse flushed by removing the filter, capping the tubes and removing the pump. Then remove each cap in turn allowing water from the tub to flow out, then recapping and reinstalling the air jet pump. This error will also come up if you try to run the pump without sufficient water or if you forget to remove the caps from the tubes.
AIR JET PUMP ERROR CODE 03
Low Ambient Temperature Error. The Lazyspa Air Jet Pump is designed to run in temperatures in excess of 4ºC. If it is too cold, the pump will not operate. Bring the pump indoors to warm up. This Layzspa error usually occurs when setting up the hot tub in cold weather. Once you begin running the air jets to inflate the hot tub and lid, the pump will warm up enough to continue to operate.
AIR JET PUMP ERROR CODE 04
Pump Overheating. This lazyspa error code occurs when the pump is running "hot", or thinks that it is running hot. As a safety precaution, the pump will not operate if the water temperature is over 40ºC or it thinks that it is over this temperature. Disconnect the pump and make sure it's in the shade and has a chance to cool down. Also make sure the water is not too hot. When restarting the pump, we recommend a full Thermal Reset. You can go through the procedure first before disconnecting the pump as this often solves the problem because "thermal drift" of the thermostat can occur when the pump is in direct sunlight and the reset procedure solves the problem. Bestway has been kind enough to provide a YouTube video of the procedure. You can view it here.
AIR JET PUMP ERROR CODE 05
Temperature too high error. Perform an full Thermal Reset. This error code can also occur when the pump is dirty. Place the caps on the pipes and remove the pump. Take a hose and run water through the upper pump pipe so that the water comes out the bottom pipe. This reverse flushes the pump and cleans out any debris that may be interfering with the correct operation of the pump. Also, this Bestway error code can occur if the pump is plugged in to an extension lead. Make sure the Lay-Z-Spa Air Jet pump is plugged directly into the mains.
AIR JET PUMP ERROR CODE 06
General Alarm error. This air jet error code is rare but is usually caused by a problem with the power supply to the pump. There may have been a dip or spike in the voltage from your supplier or a supply interruption. Unplug the pump, let is stand for a few minutes and plug it back in and restart. Also ensure that it is plugged directly into the mains and NOT an extension lead.
AIR JET PUMP ERROR CODE 07
There is no known cause for this error code. It can sometimes be cleared by going through the above mentioned procedures. Ensure the pump is correctly plugged into the mains. Perform a reverse flush of the pump, a full thermal reset and restart.
AIR JET PUMP ERROR CODE 08
Thermal Reset Error. Perform a full Thermal Reset. See the video for details here.
AIR JET PUMP ERROR CODE 09
Internal fuse failure error code. Turn off the pump. Turn off the switch at the mains socket and remove the plug from the mains. On the RCD, press reset, test, reset. Plug the pump back in. Again press reset, test, reset on the RCD unit. Make sure you hold your finger over the power button on the pump for at least 10 seconds when restarting the pump.
AIR JET PUMP ERROR CODE 10
Not applicable to spa usage
AIR JET PUMP ERROR CODE 11
Not applicable to spa usage
AIR JET PUMP ERROR CODE 12
Water leakage alarm. If everything externally is dry and correctly installed, the pump has an internal water leak. This needs to be handled by Bestway as the pump is faulty and not serviceable by an operator. Do NOT use the pump.
AIR JET PUMP ERROR CODE 13
Internal communication error code. If you get this error code, the pump has an internal fault and needs to be handled by Bestway.
AIR JET PUMP ERROR CODE GCF
Grounding/Earthing fault. This indicates a problem with you mains supply. Also can occur if you are using an extension lead. If you are plugging directly into the mains and get this code, you should get a qualified electrician to ensure your supply is correctly fitted. If this is confirmed, then there is an internal fault with the pump and you will need to contact Bestway.
We hope that you never encounter any of these error codes on your Bestway Lay-Z-Spa hot tub. Whether you own one or hire a hot tub, this guide will hopefully get you back to enjoying your hot tub in the shortest time possible.
WATER QUALITY ISSUES
Foamy Spa Water
Foamy hot tub water is where a build up of foam is visible on the surface of the water and can sometimes lead to a film being left on the top of the water and around the waterline. Foam build up is caused by a reaction between body and cosmetic oils and the alkalinity of the hot tub water. Body oils and cosmetics such as deodorant, makeup, and detergents on bathing costumes cause foaming.
Rectifying the issue...
- Nip it in the bud! Solve the problem by tackling it at the start. It may be hassle to make people shower before using the hot tub but this is the key thing to prevent foam build-up. Washing your bathing costumes in detergent seems like a good idea but it is not wholly necessary, it is better for your hot tub if you rinse them under the tap then hang them up to dry, meaning that no detergent can sneak its way into your hot tub
- Wipe your feet before getting into the hot tub to prevent grass and grit getting into the hot tub.
- If you tend to have loose hair, brush your hair thoroughly to reduce the risk of hair blocking the system as this can be a regular occurrence and we have to strip down the pump to fix the issue meaning charge for you and hire cut short whilst we fix the issue there is no reason why hair should be getting in the hot tub.
- Or the only alternative is Drain the hot tub and start again, you can remove any grease from the spa surface and tackle the foaming issue in this way and refill again in which is a total waste of your hire time so please make it your number 1 rule to prevent this and make your experience a safe experience.